You may return an item for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. Return credits may take up to 30 days once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.
For some products, we offer a modified version of our return policy. If you are ordering one of these items, please click the link below to learn more about its return policy.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
Extended Holiday Return Policy!
You have until January 31 to return orders placed between November 1 and December 31. Please note, you will be responsible for return shipping costs. If you receive an item that has a problem, please report the issue to firstname.lastname@example.org
Wedding Registry Return Policy
If you wish to return a gift you receive through your wedding registry, ESHS will be happy to exchange such gift or provide a refund in the form of ESHS store credit for up to 90 days from the date of delivery. However, this policy does not apply to items purchased through the registry by registrants themselves, which are subject to ESHS's standard return policies.
Please note that Personalized Items are not returnable and ESHS’s general Return Policies for Mattresses, Rugs, and Luggage & Bags apply to wedding registry gifts.
Return an Item or Order
What if My Order Arrives Damaged?
We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 7 days. We're happy to send you replacement parts as soon as possible.
Our Truck Freight return policy.
Ordering Replacement Parts
Large goods, are typically, a big investment, and we want to help ensure that it's a perfect fit for your home.
When your shipment arrives, we encourage you to take the following steps:
If the large goods you ordered arrived as expected, yet you'd like to make a return:
You may return your item(s) for a refund within 30 days of delivery so long as it hasn't been installed, and it is returned in its original packaging. Simply contact ESHS prior to making your return. Return credits can take up to 30 days once the goods are received.
Please note that return shipping costs will be deducted from your total refund amount. In so cases, a restocking fee may apply.
As stated at the time of your purchase, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please get in touch with us. Of course, we want to be fair.